Refund Policy
1. Overview
At Shades of Essence Salon Suites ("we," "us," or "our"), we aim to provide a professional and consistent experience for all beauty professionals and guests. This Refund Policy explains how we handle payments, cancellations, and refunds for suite rentals, services, and related fees.
2. Cancellations & Rescheduling
• Suite rentals and membership plans – Cancellations or changes to suite rental agreements and membership plans are subject to the terms of your individual contract. Please refer to your signed agreement for specific notice periods, fees, and conditions.
• Appointments and services – If you booked a service or appointment through our site or booking tools, you may cancel or reschedule within the time frame set by the individual beauty professional or suite owner. Late cancellations or no-shows may be charged in full or incur a fee, as stated in their policy.
• Events or special bookings – Deposits or fees for events, classes, or special bookings may be non-refundable or subject to separate terms, which will be shared at the time of booking.
3. Refunds
• Non-refundable fees – Certain fees (such as application fees, administrative fees, or processing fees) may be non-refundable. These will be clearly identified at the time of payment whenever possible.
• Approved refunds – When a refund is approved, it will generally be processed to the original payment method within a reasonable time frame, depending on your bank or payment provider.
• Disputes – If you believe a charge was made in error, please contact us as soon as possible with your name, contact information, and details of the transaction so we can review your request.